IMPACT
This is care that connects
How PalCare transformed a struggling community
A national senior living operator with 1,061 residents across 24 communities lacked visibility and access to data around resident alerts: frequency and reasons. As a result, care wasn’t reflective of resident needs.
PalCare evaluated all 1,061 residents based on alert volume. Residents with a high alert volume were flagged for further review, uncovering the following: 187 residents were flagged for review (17.62% of the population). Over the past 4 months of working with the Operator, they have moved 71 residents to a higher level of care.
Hear from our communities
“Previously, data collection during nurse calls [has been] limited to timestamps without context. PalCare’s integration enabled us to capture more granular details about each interaction, including the purpose and outcome of each call. This level of detail supports meaningful conversations with families, helping explain why adjustments to care levels are necessary and justified.”
Jesse Marinko
CEO & Founder of Phoenix Senior Living
Britta Edwards
VP of Senior Living at The Journeyman Group
“The power of information provided from PalCare removes subjectivity from conversations and decisions we make on a regular basis. Historically, these conversations have been difficult, but now they’re much more streamlined.”
“I have worked with PalCare for more than 10 years now. They are proactive in their communications when it comes to our communities, their data and reports, and eliminating problems before they get to me.”
Mike Zeug
Senior VP of Operations at Integral Senior Living
Garrett Haner-Tomasko
Chief Operating Officer at Annette & Ada’s Lodges
“Prior to PalCare, our facilities used systems from competitor companies that became IT headaches. They listened to our feedback from day one, made quick adjustments to their systems when needed, and have followed through on their promises.”
“We recently installed PalCare in 12 communities across the country. We received daily reports on progress at each location, and the crews moved through quickly and efficiently, installing most of the systems in a single day.”
Mark Tussing
Corporate Director of Environmental Services, Spring Hills Senior Living Communities
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