Data-driven senior living communities are becoming increasingly popular due to the many advantages they provide for residents, their families, and staff. From improving the quality of care to establishing peace of mind, this model of senior living offers numerous benefits that make it an attractive option when choosing between senior living communities. PalCare’s robust reporting and analytics platform, PalPortal, is paving the way into a data-driven future for senior living communities.
PalPortal’s advanced reporting dashboards make it possible for senior living communities to offer better quality of care by utilizing data analytics to inform decisions and anticipate resident needs through tailored treatment and care solutions. Communities using PalPortal can access emergency call records to identify potential risks in a resident’s health or to better understand the resident’s health trends over-time.
With the data from PalPortal, communities can show family members concrete examples of how the care plan for their loved one has changed over time. Caregivers can give families insight into the number of calls, types of calls, and hours of care administered to their loved one. They can also quickly compare these figures with averages from other residents in the same facility. This type of reporting arms caregivers with the information and data they need to effectively make the case for a change in a resident’s level of care. Because the data can’t be disputed, friction can be reduced in conversations with family members because the trends paint an objective picture of the resident’s current situation and often makes the case on its own for an increased level of care. The use of data gives family members peace of mind and tangible evidence in the wake of difficult conversations and decisions.
When given the choice, caregivers are also favoring employment at data-driven senior living communities due to the emphasis on efficiency and accountability through data analytics. PalPortal allows communities to understand how a resident needs to be cared for – enabling caregivers to take the guessing out of treatment. As a result, caregiver workloads can be reduced while care outcomes are improved. This confidence in knowing how to effectively and efficiently care for individual residents creates a positive and trusting relationship between the staff, residents and families – ultimately creating a rewarding and fulfilling work environment for caregivers.
Not only does PalPortal track resident trends, but caregiver trends as well. During a recent analysis of employee-level data within the PalPortal platform, administrators within a community identified a caregiver who had handled 300% more call volume than other staff members working at the same facility during the same shift. This finding illuminated a potential liability for the facility. One caregiver handling a majority of the facility’s calls is more likely to respond slower as they move from resident to resident – potentially resulting in an overworked and exhausted employee. PalPortal helped the community identify this concern and respond quickly to avoid similar occurrences in the future.
The platform also keeps caregivers accountable – creating a more equitable and transparent work environment. The data from PalPortal helps uncover areas where caregivers have either exceeded expectations or failed to meet the standard of care. For instance, if a resident claims that they have experienced consistently slow response times, communities are able to leverage the data and insights from PalPortal to determine whether the resident’s claim is legitimate, in order to validate areas for improvement within their own procedures, resourcing or staffing.
Real-time decisions made through PalPortal data offer enhanced peace of mind for family members of residents – knowing that their loved ones are being cared for as a unique individual rather than just another resident. Families can feel confident that the care being administered is both effective and necessary, no matter what. Moreover; the data is creating a fair and transparent work environment for caregivers – enabling them to take accountability and perform to the highest standards of care. By integrating PalPortal into senior living operations, communities can improve standard of care and streamline operations thanks in-part to the data insights and real-time reporting.
PalCare is committed to helping communities make real-time, informed decisions powered by the holistic reporting tools of PalPortal. Our portal can be used to improve resident care and overall satisfaction of residents, families and staff.
To learn more about PalPortal, view our free resource here or schedule a demo with one of our representatives.
