Portal Quick Start

View Active Alerts

  1. Click on ‘Active Alerts’ from the left-hand column.
  2. Choose if you want to view Emergency Alerts or Maintenance Alerts.
    • Emergency Alerts are active alerts where a resident requires assistance.
    • Maintenance Alerts are alerts on devices that either need to be tested or a battery needs to be changed.

Running Reports

    1. Click on ‘Reports from the left hand column.
    2. Choose your date, you can pick yesterday, today, or even a custom date range.
    3. Click the Funnel to add any filters you need such as specific resident, device or even area of the building.
    4. Choose a summary of the data or detailed
      • Summary is a snapshot.
      • Detailed is anything we can gather for that requested data and all the details.
      • To run it now click the refresh button
      • To schedule this report click the scheduled button and fill in the email data requested.Choose to schedule this report or run it now.

Adding New Users (Caregivers)

  1. Click on ‘Residents’ in the left hand column.
  2. To Add a new Resident click ‘+Add Resident’
  3. Add the Resident
    • Choose the room/’Area’ you want to move the resident into
    • Enter resident first and last name
  4. Click Submit
  5. Once resident is added, IF you need to assign them a device ie: pendant then you need to find the resident you added and click the edit button next to their
  6. Click Add device
  7. Adding the device by:
    • Choose device type (for waterproof pendants, pick the product ending in 60).
    • Enter the serial number (TX number off the back of the device)
    • Click Submit

    ALWAYS TEST DEVICE BEFORE GIVING TO RESIDENT

Removing Residents

  1. Click on ‘Residents’ in the left hand column.
  2. Locate the resident you want to move out and click on their first name.
  3. Click ‘Move Out’ in the top right corner of screen.
    • Once this is clicked you will be prompted to confirm. Select Yes.
    • All Devices will automatically be unassigned from that resident.