The first step in using the PalCare App is to log into the app with your credentials. Once you’ve logged in, you will see the Current Alerts screen.

Once you receive an alert it will show up on the screen. If you tap the two lines, shown with a red outline, the alert will then expand to show more information about the alert.

To Accept an alert on your mobile device, tap the dark blue “Accept” button.You have now accepted the alert. This will allow the other caregivers to know that the alert is being taken care of

If you have accepted an alert and are on your way to assist the resident but something else arises and you can no longer respond to the alert, you will need to tap the release button. A confirmation box will appear asking you to confirm the release. Once the release has been confirmed, an updated alarm will then be sent out to the other staff members.

After accepting an alert, proceed to the area of the alert. When you arrive you will need to reset the resident device first, then attend to the resident. When you finish tending to the resident alert, you will then tap the “Finish” button. Once the “Finish” button is pressed an ADL drop down will appear asking you to choose the reason for the assistance. The alert is now cleared and will no longer show up on the device.

To get into the settings, tap the 3 bars outlined in red and the drop down will appear showing profile, settings, log out, and information. Selecting the profile button, you can edit your display name and email address. In the settings screen, you can change the alert sound, notification repeat interval, as well as adding and removing yourself from groups.